FXCC Customer Service & Contact
FXCC provides customer support for account, funding and platform questions on a 24/5 basis, by live chat and email, plus a help centre and an FAQ.
Open FXCC Account →FXCC provides customer support for account, funding and platform questions on a 24/5 basis. You can reach the team by live chat and email, and use the help centre and FAQ for common tasks like deposits, withdrawals and platform setup. For account-specific issues such as verification or withdrawals, have your account details ready so the team can help faster.
Ways to contact FXCC — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick questions and urgent help | 24/5 during market hours |
| Documents, detailed or non-urgent issues | Reply by email | |
| Help centre / FAQ | Step-by-step guides (deposits, withdrawals, platforms) | Anytime |
Find the current contact options and support hours in your FXCC client area.
FXCC deposit & withdrawal methods and times
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| Visa / Mastercard | Instant | Often within ~1 hour |
| Skrill | Instant | Often within ~1 hour |
| Neteller | Instant | Often within ~1 hour |
| Bank wire transfer | 1–3 business days | Up to ~7 business days |
FXCC charges no deposit or withdrawal fee, though payment providers may apply their own. Withdrawals up to your deposited amount return via the original method; profit above that is paid by bank transfer. Times are indicative and can vary.